Terms and Conditions

 

Smoking:  The cottages are strictly non-smoking and non-vaping. Guests should not smoke or vape in or near the buildings.  In the garden for each cottage there is a table and benches with ashtray.  Guests are welcome to smoke or vape there.

Dogs: Our friendly 2 dogs live with us on site so unfortunately the cottages are not suitable for people with allergies or who are frightened of dogs. Well behaved house trained guest dogs are welcome in the cottages.  Please always inform us if you are bringing a dog. Cats and other pets are not allowed.  Click here to see our Dog Policy.

Cancellation Policy: By making your booking, our agreement is a legally binding contract and the deposit is non-refundable and non-transferable. We would recommend that you take out cancellation insurance to cover this cost. Cancellations within two weeks prior to arrival or in the event of a no show will invoke the full price of the stay. This will also be the case for guests who just do not arrive. Cancellations prior to this will result in the loss of deposit. We also reserve the right to refuse a booking made online, in which case the person making the booking will be notified and the deposit refunded.

Non-availability of accommodation: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival: Your cottage will be available to you from 16:00 hrs on the day of arrival, unless otherwise arranged.

Late arrival procedure: Please ensure you contact us no later than 19:00 hrs to let us know if you will be arriving late.

Departure: Please be ready to leave your cottage by 10:00 hrs on the day of departure, unless otherwise arranged.

Damages: Guests are responsible and liable for any breakages or damages to the accommodation or it’s contents. Please could you report any incidents as they occur. We do not normally charge for minor breakages but we may send you an invoice for repair or making good if the damage or breakage is significant.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, employees or contractors whilst acting in the course of employment.

Privacy Policy: Any data collected during the course of booking will be stored on our computers. With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

We look forward to welcoming you at Sandstone Trail Cottages.