Corona virus —— COVID-19 virus.
Please read carefully
We are now accepting bookings from the 12th April 2021 onwards.
All bookings are subject to certain conditions being met. We have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety, and that of our staff, and our family. It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.
In these uncertain times, if you are unable to travel to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, that we will guarantee that you will get a full refund. This applies only to the address given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.
The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as www.gocompare.com.
We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.
Cleaning will take extra time – because of the Covid-19 risk, we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser. We also have to change PPE between each room. This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am). We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety.
Septic Tank – Please DO NOT use bleach or anti-bacterial products in the sink, as they will upset the septic tank. The cleaning materials supplied are eco-friendly.
Please Strip your Beds before leaving – Not glamorous, on the last day of your holiday, we know. However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus. The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves. As normal, mattress and pillow protectors will be laundered after each guest departure, so please include them in the laundry bag provided when stripping your bed. Additionally, we will be rotating duvets and pillows between each set of guests.
Please empty all bins (including bathroom bins) and put into the outside bins.
Bins are labelled:
3. Paper and cardboard
4. Cans and plastics
5. Food waste
Please ensure that the waste is separated properly as the bin-men will refuse to empty any mixed up materials.
Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it). We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups and glasses etc in the dishwasher before leaving, not just your breakfast things.
Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages. This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum. We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.
If you develop symptoms – the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members). Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.